FAQ
Order Update
How do I cancel an order?
You can only cancel an order if it has yet to start the print process. To inquire, please locate your order number and email info@coolguise.com
When will I see a refund appear on my card?
Please allow 1-10 Business Days for funds to appear on the card you used to purchase.
Shipping
How can I track my order?
Tracking will be sent to your email once the order is scanned and prepped, and you can follow it along the way there.
Do you ship internationally?
- Yes! We ship internationally, but the rate is based on the weight and address.
- International orders may be subjected to additional customs Fee's outside of the postal fee's.
- We do not offer Free shipping on international orders.
Returns
Are exchanges free? What about returns?
We offer unlimited free exchanges!
We offer free shipping for store credits!
If you are returning an item, the cost of the return shipping will be deducted from your refund.
I've already washed an item, can I return it?
No. The only exception would be if there is a quality issue with your product after washing it.
How many days do I have to return or exchange my order?
We will accept returns and/or exchanges within 30 days after the order is delivered.
Sizing
Does your apparel fit true to size?
Yes, our apparel fits true-to-size and does not shrink. However, our apparel has a fitted cut, so if you're on the fence, we recommend sizing up.
*Blank garment used may vary depending on availability due to global supply chain shortages*